Tag Archives: worst social media examples

Western Union- social media is there to help not to just say “We heard ya!”

July 18th 2013
Written by:Nadir Shah    Comments: 0

So recently the folks over at Western Union gave away a fund transfer I made to my laywer, to some guy who either produced a falsified ID or no ID at all. On reporting to WU, I was told to wait 3 weeks for them to get to the bottom of this. I even got a call from one of their reps saying they are on it which led me to believe these guys will come through. Over 6 weeks later I get a call from their rep saying they cant do anything and the best I can do is file a report with the authorities – and that is all!!!

Needless to say I was ticked off on losing such an amount and took my frustration over to twitter. And all I heard from them were sweet nothings: “We’re sorry for your trouble”,”We understand your frustration”,”Please DM us your info so that we can contact you”. But no good came of it. It was clear they wanted to take the conversation off-line and just shut me up without really helping me out.

But then I thought, maybe im overreacting; maybe WU doesnt do this regularly. So I thought I’d check out what other people’s experiences were like. And lo and behold, I wasn’t the only one. In the past month alone I saw over 25 cases of unsatisfied people posting their concern on twitter. Thats almost 1 unsatisfied person a day!



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